Overview
VYRL LLC, operating as VortexCore and located at 29 N Bonneville Ln, Kaysville - 84037-6743, United States (US), is committed to protecting the personal information of every visitor to this website and every client we serve. This Privacy Policy explains in plain language what information we collect, why we collect it, how we use it, how we protect it, and what choices you have over your own data. The services described on this website are developed and operated by the developer VortexCore, a division of VYRL LLC.
We believe that good privacy practice is part of good engineering. Just as we design computer systems with security and reliability in mind, we design our data handling with respect and restraint in mind. We collect only what we need, we use data only for the purposes explained here, and we never sell personal information to anyone. Please read this policy carefully before using our website or engaging our services, and keep a copy for your records. If you do not agree with any part of this policy, you may choose not to use our website or our services.
Scope of This Privacy Policy
This policy applies to personal information collected through our public website at https://www.vortexcore.mom, through email and telephone communications with our office, through web forms and inquiry channels, and through the delivery of computer systems design and computer integrated systems design services. The policy covers the information handling of VortexCore and of VYRL LLC as the operating company behind the brand.
The policy does not apply to third party websites that may be linked from our pages, to client systems that we manage on behalf of our clients, or to information that has been fully de-identified or aggregated so that it can no longer be connected to a specific person. When we build or operate a system for a client, the data that flows through that system belongs to the client and is governed by the agreement we hold with that client, not by this policy alone.
By using our website, you confirm that you are at least 18 years old and that you have read this policy. If you are acting on behalf of an organization, you confirm that you have authority to bind that organization to the terms described here.
Information We Collect
We collect information through three channels, and we treat each channel with the same care. First, we collect information that you provide directly when you contact us or become a client. Second, we collect technical information automatically when you visit our website. Third, we may receive information from third party sources where that is permitted by law and necessary for our business.
The categories described in the following sections cover the full range of data that our operations touch. We deliberately keep this list to what is genuinely needed. We do not collect sensitive categories of personal data such as health records, financial account credentials, or government identification numbers unless a specific client engagement makes such data strictly necessary, in which case we handle it under a dedicated agreement with additional safeguards.
Information You Provide Directly
When you contact us through the contact form on our website, you provide your name, your email address, and the contents of your message. If you write to us by email, we receive the information contained in your message and your email address. If you call our office, we may record your phone number, your name, and a summary of the subject you raised so that we can follow up properly.
When you become a client, we collect the additional business information needed to deliver services. This can include company legal name, billing address, tax identifiers, authorized contact names, project specifications, and technical configuration details for the systems we design. We collect only the information that is reasonably necessary for the purpose at hand, and we ask you to share no more than that.
In all cases, providing personal information is voluntary. If you choose not to provide information that we reasonably need, we may be unable to respond to your inquiry or to deliver the services you have requested.
Information Collected Automatically
Like most professional websites, we automatically collect certain technical data when you visit. This includes your internet protocol address, the type of browser you use, the operating system of your device, the pages you view, the time and date of your visit, the approximate region from which you connect, and the website that referred you to us. This information is gathered through server logs and standard website technologies.
We use this technical data for two purposes. The first purpose is security: log data helps us detect suspicious traffic, block abusive requests, and keep the website stable under load. The second purpose is improvement: aggregate statistics tell us which pages are useful, which sections are overlooked, and where visitors experience problems. We do not use this technical data to build a profile of any individual visitor, and we do not combine it with your name or contact details unless you voluntarily reach out to us.
Information From Third Party Sources
From time to time we may receive business information about a prospective client from public sources, professional references, industry directories, or mutual business contacts. This is a normal part of business development in the professional services sector. The information we receive in this way is limited to business identifiers such as company name, work title, and professional email address.
We may also receive technical information from our infrastructure partners who host the systems we manage on behalf of clients. We combine this information with data we already hold only when doing so serves a legitimate purpose of our business relationship, such as resolving a support ticket or preparing a renewal proposal. Where third party information is not needed, we discard it promptly.
How We Use Your Information
We use the information we collect for clearly defined purposes and for no other purposes. Those purposes are:
- Responding to your inquiries, including evaluating whether our services fit your needs.
- Delivering the computer systems design and integration services you have engaged.
- Managing client accounts, project delivery, billing, and ongoing support relationships.
- Improving our website, our service delivery, and our internal engineering practices.
- Sending operational communications, including updates about your project and security notices that affect the systems we manage.
- Detecting, preventing, and responding to security incidents and misuse of our systems.
- Complying with legal obligations, including tax, accounting, and professional record-keeping requirements.
- Establishing, exercising, or defending legal claims.
We do not sell your personal information. We do not use your personal information for behavioral advertising, and we do not allow third party advertisers on our website.
Legal Bases for Processing
We process personal information on several lawful grounds recognized under applicable data protection law, including the General Data Protection Regulation where it applies to individuals located in the European Economic Area or the United Kingdom. We rely on your consent where we ask for it explicitly, and you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
We rely on the performance of a contract when we deliver services that you have engaged and when we manage the resulting client relationship. We rely on our legitimate interests, including the security of our systems, the improvement of our services, and the proper administration of our business, in each case weighing those interests against your rights. We also process information to comply with legal obligations that apply to VYRL LLC as an operating company.
If you have questions about the legal basis for a specific processing activity, please contact us using the details at the end of this policy and we will explain the basis in plain terms.
Service Providers and Processors
We engage a small number of trusted service providers to support our operations. These providers host our website, carry our email, provide project management tools, and operate the infrastructure that powers the systems we design for clients. Because we are an engineering firm, we hold our technology partners to a high standard of security and reliability.
Each service provider processes personal information only on our instructions and only for the purposes described in this policy. We enter into data processing agreements with every provider that handles personal information, and these agreements require the provider to protect the data, to assist us in responding to data subject requests, and to notify us promptly of any security incident.
Where we manage systems for clients, the client remains the controller of the data in those systems, and our role is that of a processor or integrator acting under the client agreement. We encourage every client to maintain its own privacy policy for the systems it operates.
Third Party Links
Our website may contain links to third party websites and resources, including client systems, industry publications, and technical documentation. This Privacy Policy does not apply to any third party website, even when the link appears on our pages. When you leave our website, the information you provide is governed by the privacy practices of the site you are visiting.
We are not responsible for the privacy practices or the content of third party websites. We encourage you to review the privacy policy of every website you visit before providing personal information, and to exercise the same care you would apply to any online interaction.
Data Security Measures
We apply layered security controls to protect personal information throughout its lifecycle. These controls include encryption of data in transit using current transport security standards, restricted access to production systems so that only authorized personnel can reach personal information, strong authentication requirements including multi-factor protection where feasible, continuous monitoring of our infrastructure for suspicious activity, and routine review of our configurations against known vulnerabilities.
We also apply security practices to the systems we design for clients, because a chain of systems is only as strong as its weakest link. Every system we deliver includes documented access controls, backup strategy, and an incident response path. While no method of transmission or storage can guarantee absolute security, we work continuously to maintain strong safeguards and to respond quickly if any weakness is identified.
Our personnel receive clear guidance on handling personal information, and access to personal data is granted only on a need-to-know basis tied to the delivery of services.
Data Retention Practices
We retain personal information only for as long as it serves the purpose for which it was collected, and no longer than required by applicable law. Inquiry records are retained for a limited period, typically up to 24 months, so that we can respond to follow-up questions and understand our business pipeline.
Client records are retained for the duration of the engagement and for as long as required by tax, accounting, and professional record-keeping obligations, which in the United States can extend several years after the end of a business relationship. We retain only the records needed to satisfy those obligations, and we remove data that is no longer needed.
When personal information is no longer needed, we delete it securely or render it anonymous so that it can no longer be connected to a specific person. Backups are retained only as long as necessary and are protected with the same security controls as primary data.
Privacy for Children
Our services are designed for professional and business audiences, and our website is not directed to children. We do not knowingly collect personal information from children under the age of 13, and we do not offer products or services that are intended for purchase by children.
If you believe that a child has provided personal information to us through our website, please contact us using the details at the end of this policy. We will act promptly to remove the information from our records and to take any other steps that the circumstances require. We treat this category of request with the highest priority.
Your Rights and Choices
Depending on where you live, you may have rights over the personal information we hold about you. These rights may include the right to access the information, the right to request correction of inaccurate information, the right to request deletion of information, the right to object to or restrict certain processing, and the right to request a copy of your data in a portable, machine-readable format.
To exercise any of these rights, contact us at direct@vortexcore.mom or by telephone at +17794040357. We will respond within the time frame required by law, which is typically 30 days, and we will not charge a fee unless the request is manifestly unfounded or excessive. To protect your privacy, we may ask you to verify your identity before acting on a request.
You also have the right to lodge a complaint with the data protection authority in the jurisdiction where you live if you believe our handling of your information is not compliant with the law.
California Privacy Rights
Under the California Consumer Privacy Act and related regulations, California residents have additional rights. These include the right to know what categories of personal information we collect, use, and share; the right to request deletion of personal information; the right to request correction of inaccurate information; the right to opt out of the sale of personal information; and the right to receive equal service and pricing even if they exercise these rights.
We do not sell personal information, and we do not engage in the sharing of personal information for cross-context behavioral advertising. We do not knowingly collect personal information from consumers under the age of 16. California residents may submit a privacy request through the contact details below, and we will respond within the period required by the statute.
International Data Transfers
Our operations are based in the United States (US), and our office address is 29 N Bonneville Ln, Kaysville - 84037-6743, United States (US). If you access our website or engage our services from another country, your personal information may be transferred to and processed in the United States, where data protection laws may differ from those of your home country.
We take reasonable steps to ensure that any transfer of personal information across borders is protected by appropriate safeguards. Where a transfer requires a specific legal mechanism under the General Data Protection Regulation or another applicable framework, we rely on that mechanism and we document our compliance. If you have questions about a specific transfer, please contact us using the details below.
Data Breach Response
In the unlikely event of a data security incident that affects personal information, we will act promptly to contain the incident, to assess the scope of exposure, and to preserve evidence needed for review. Our response follows a documented incident plan so that actions are taken quickly and consistently rather than improvised under pressure.
Where the law requires it, we will notify affected individuals and the relevant supervisory authorities within the applicable time frame. Notifications will describe, in plain language, what happened, what information was involved, what steps we have taken to protect the affected individuals, and what we recommend they do. We also review every incident after the fact to strengthen our controls and to reduce the risk of recurrence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in technology, or in the law. When we make material changes, we will revise the effective date shown at the top of this page, and we may notify active clients directly by email so that they can review the updated terms.
We encourage you to review this page periodically so that you remain informed about how we handle your information. The version of this policy that is current at the time of a particular interaction governs that interaction. Continued use of our website or services after a change takes effect constitutes acceptance of the updated policy, unless the change is legally required to be treated differently.
Contact Information
If you have any questions about this Privacy Policy or about our data handling practices, we are glad to explain our practices in plain language. You can reach us by email at direct@vortexcore.mom, by telephone at +17794040357, or by mail at the address below.
VYRL LLC
29 N Bonneville Ln
Kaysville - 84037-6743
United States (US)
The contact person for privacy matters is Zeng Jianhuan. We acknowledge every privacy inquiry and we respond as quickly as we responsibly can, typically within one business day.